The Secret Ingredient to Building a Great Service Culture, host: Ron van Haasteren, World Workplace Europe meets Facility for Future #WWEMFFF, @Krowden

The Secret Ingredient to Building a Great Service Culture

In a world where technology moves fast, human collaboration is important. With the increased focus on the customer experience, having the right staff is more important than ever. So how do you find and retain the best employees for a service culture? And how do you help them excel? It is all about engaged employees. Research shows that organizations with engaged employees have an 81% higher customer satisfaction rate. Organizations should focus on creating a culture where employees can be as engaged as possible. This presentation explains the three core values to create such a culture.

21-03-2019 10:00 - 10:30

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The Secret Ingredient to Building a Great Service Culture

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