How FM performance can be improved by using fact-based research
For the third consecutive year the Provider Performance Survey (PPS) was performed in the Netherlands. The aim of the PPS is that it will serve as a tool to further professionalize the fm market. Using the extensive data of the survey it is now possible for FM-providers to define customer satisfaction improvement-initiatives, for end-users the survey creates the necessary transparency of the providers market.
In the session the 2018 results will be presented and we will illustrate how the outcomes of the PPS can be used by end-users and providers to improve fm performance.
George is the author of several books and a large number of articles about facility management. He is a consultant in the area of facility management for almost 25 years. His areas of expertise are strategy and governance of facility management organizations and strategic sourcing. As a consultant he is working for almost all corporates in the Netherlands and for numerous public organizations. George is the initiator of a large number of leading research projects such as The Future of Work, The Provider Performance Research, The FM Market Research. George is managing partner at Hospitality Group, the leading consultancy, training and interim management firm in the field of facility management and real estate. In addition to consultancy activities, he is a much sought-after speaker at congresses and he teaches several courses in the Netherlands.
Desiree Van Pelt
Country
Company
Hospitality Group
Job title
Consultant
Interests
About me
Karolien Niederer
Country
Company
drukdrukdruk.nl
Job title
Chief Alliance Officer
Interests
Smart connecting people, things, ideas - getting things done
About me
Services Innovation nerd * always asking * supports any talent * curious * almost ball sports
Chiara Caimi
Country
Company
Cargill
Job title
Interests
About me
Mårten Mohlin
Country
Company
Fortum Sverige AB
Job title
Corporate Real Estate Manager
Interests
About me
Responsible for Fortum's corporate real estates in Sweden & Norway. At the moment we are investing heavily in new HQ's in Sthlm & Oslo.
Wisse Stenchlak
Country
Company
Heyday
Job title
Manager New Business & Innovatie
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Tim van Asch
Country
Company
Job title
Managing partner
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Michel Tobé
Country
Company
FMN
Job title
Board Member
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Steven Early
Country
Company
National Hospice and Palliative Care Organization
Job title
Manager, Facility & Operations
Interests
Facility Management, Restorative Justice, Hiking, Live Music
About me
I've been a facility manager for NHPCO for the past 10 years where my role has grown and changed with the needs of my organization. My company is dedicated to ensuring that everyone have education about and access to the best person-centered care that humankind has to offer at the time when it is needed. Both of my parents received hospice care at the end of each of their lives, and the lasting impression it left on me inspired me to dedicate a large portion of my professional life to make certain other families had experiences like my own. My role is far removed from the bedside, but I do my part to support the NHPCO staff who in turn do their work to support those in the field and at bedsides.
I am a member of IFMA, currently serve as VP Professional Development for IFMA Capital Chapter in Washington DC, and am also a member of the Workplace Evolutionaries (WE) community.
This is my first time to Europe and thusly Amsterdam as well. I very much look forward to making some new connections, learning togethe
I love to co-create; I like to think about new possibilities. I like working with people whoms eyes are shiny and sparkling; I like to be tuned in and I'm really interested in people and their behaviour. Love to help them find their strenght again when needed. So much beatiful things to explore as well in business as in people. Have a great day!
Danielle Overweg
Country
Company
Sprankelend Blauw
Job title
Interests
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Gideon van der Burg
Country
Company
Leesman
Job title
MD Benelux
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Jan Klein Goldewijk
Country
Company
Essent
Job title
Manager Facility Services % Real Estate
Interests
About me
Jacqueline Omloo
Country
Company
APG Pensioen B.V.
Job title
Business Developer
Interests
About me
Tamás Berky
Country
Company
Garapena Ltd
Job title
Manager
Interests
Workplace, facility consulting, proptech
About me
Aukje Oude Elferink
Country
Company
Hospitality Group
Job title
Senior Consultant Sourcing, Regie & Performance
Interests
About me
Sander de Meester
Country
Company
D&B The Mobility Group
Job title
Partner
Interests
About me
Responsible for Corporate Brand Strategy and Business Development at D&B The Facility Group - We Canteen - D&B The Mobility Group
Active workplace enthusiast. I help to create better workplaces for a living, through workplace analytics & software for evidence-based design - and IoT solutions for enhancing the ABW workplace experience.
Been working with consulting, workplace development, project and change management in the Nordic real estate & construction industry for nearly two decades, including Skanska and CBRE.
Passionate about flexible working, and frequent speaker on diverse topics ranging from activity-based work, wellbeing, space utilization, digitalization, and the future of work.
More: linkedin.com/in/pontuskihlman
Ine started in 2012 with PROCOS Group as a Facility Management consultant. Today she supports large organization with improvement programs for Facility and Asset Management; defining the organizational structure, redesign of the processes and the implementation of an Integrated Workplace Management System.
Ine is an active member of the ISO Technical Committee establishing the ISO 41000 standards for Facility Management. She participates as an expert also in the CEN technical committee for the European Standard for Facility Management EN 15221. Ine is furthermore also co-author of the Facility Management Trend report in Belgium for 2015 and 2017, presented in collaboration with the IFMA Belgian Chapter.
Beth McKay
Country
Company
Booz Allen Hamilton
Job title
Interests
About me
Eric Wong
Country
Company
AG Real Estate
Job title
Lead Support Center Maintenance
Interests
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Pieter Le Roux
Country
Company
BUAS
Job title
Principal lecturer
Interests
Workplace
About me
Guido Meijer
Country
Company
Royal Philips
Job title
Director Global FM
Interests
About me
Christian Bjerrum-Niese
Country
Company
Ubiqisense
Job title
Head of sales
Interests
Almost everything
About me
Corinna van Diepen
Country
Company
Twijnstra Gudde
Job title
Partner
Interests
About me
Erik Ernst
Country
Company
FrieslandCampina
Job title
Project manager Facility Services
Interests
About me
Erik van Bommel
Country
Company
Colliers
Job title
Sales Manager
Interests
Disruptive innovation
About me
Jaimy Donkers
Country
Company
Essent
Job title
Graduate FM Student
Interests
About me
Victor van Hooijdonk
Country
Company
VFM
Job title
Director
Interests
About me
Sophie van Bragt
Country
Company
Hospitality Group
Job title
Marketeer & Designer
Interests
About me
Jorrit van den Bosch
Country
Company
CBRE
Job title
Interests
About me
Robin Hamstra
Country
Company
CBRE
Job title
Proposition & Development Manager
Interests
About me
Dennis Meesters
Country
Company
Friesland Campina
Job title
Corporate director RE
Interests
About me
Rainer Fauth
Country
Company
IFMA Austria
Job title
Interests
About me
Judith Ponnewitz
Country
Company
Job title
Reseacher / PhD Student
Interests
About me
Miguel Alves Agostinho
Country
Company
APFM - Portuguese FM Body
Job title
CEO
Interests
Advancing the FM Profession through Networking, Research, Training and Certification
About me
Miguel Alves Agostinho is Regional Director for FMHOUSE, Board Member of EuroFM and CEO of the Portuguese Body of Facility Managers (APFM.pt).
He is also Convener of the CEN/TC348 workgroup responsible for designing the framework for Roles, Competences and Responsibilities within Facility Management.
Miguel has also been Ambassador for the European Facility Management Network (EuroFM.org) and member of the Program Advisory Board of the European Facility Management Conference (EFMC).
Besides his passion for enabling better quality of life through the spaces people use and occupy, Miguel mentors’ pro-bono entrepreneurs giving their first steps, especially those eligible for Microcredit.
Miguel’s background is mostly linked to Sales and Marketing, having worked in Private and Public organizations, but also managing European Social Fund projects on gender equality and public policies on Life Long Training and Employment.
Miguel holds a degree in Industrial Engineering from the Technical University of L
Ronnie Lauxen
Country
Company
Sweco
Job title
BIM Advisor & Innovator
Interests
About me
Within the engineering company Sweco I am Advisor BIM and BIM innovator. As innovator I am renewing the way how we engineer things, including necessary work processes, templates and tooling. As an advisor I am coaching both clients and colleagues in how to implement BIM within their project organisations. As a trainer and guest lecturer I am happy to spread knowledge of BIM to anybody who is in need of it.
Annemarie Melissen
Country
Company
Friesland Campina
Job title
Interests
About me
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